Returns & refunds,made simple.
Everything we make is built to last — but if something isn't quite right, sending it back is just as easy as buying it. Prefer a swap? We're happy to send a replacement, as long as the item comes back unused and undamaged. A generous 30-day window and a free returns label, every time.
How it works
Returns and refunds, made easy
30 days
Free returns labelEasy Returns
Start online in minutes
Changed your mind? You have a full 30 days from delivery to send items back. As long as they're unused and in their original packaging, simply start your return from your account and we'll email you a prepaid label to print at home.
5–7 days
Flat rate, any order size
Fast Refunds
From the day it reaches us
Once your return arrives back at our Bath studio we'll inspect it and process your refund to the original payment method within five to seven working days. You'll get a confirmation email the moment it's done — no chasing required.
Before you send it back
Important information
We appreciate that you may want to return your purchase if it is unsuitable. Please note, if the item is damaged or faulty, you would need to contact us first at [email protected] before arranging a return.
If your product is less than 15kg in weight and measuring no more than 120cm long, you can easily drop it off at an Evri ParcelShop — found in many local convenience stores.
Start your return
If you would like to start a return now, you can access our simple-to-use portal — with the option to print your label either at home or in store using a QR code.
Open the returns portalReturning your parcel
- 1 Please check your junk mail for the returns label / barcode on completion.
- 2 Package your return, ensuring the parcel is sealed and secure.
- 3 Make sure any older labels are removed from the packaging.
- 4 Take the parcel to your preferred ParcelShop, who will process it for you — find a ParcelShop.
Good to know
Frequently asked questions
Head to your account, open the relevant order and select the items you'd like to send back. We'll email you a prepaid returns label to print at home — just attach it to your parcel and drop it at any post office.
You have a full 30 days from the day your order is delivered. As long as items are unused and in their original packaging, they're eligible for a return or a replacement.
Absolutely. Let us know when you start your return and we'll send a replacement once the original reaches us — provided it comes back unused and undamaged.
No. Every return comes with a free prepaid label, so there's nothing to pay to send your order back to our Bath studio.
Once your return arrives back with us we'll inspect it and process your refund to the original payment method within five to seven working days. You'll get a confirmation email the moment it's done.
We're so sorry. Email our team within 48 hours of delivery with a photo and your order number, and we'll arrange a replacement or full refund straight away — no need to send the damaged piece back first.